Refund policy

Easy shopping, simple returns - that's our promise. We're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If, after inspection, we confirm that the problem is caused by a defect in the product itself, we will provide warranty service free of charge — repair, replacement, or refund — in accordance with our warranty policy (full details are available on the product page or on the warranty card included with your order). In this case, we do not require the item to be in its original or unused condition.

All returns are inspected against the expected item and refunds are reduced for signs of:

· Customer use

· Damage

· Missing parts, accessories, or manuals.

For currency-converted orders, we refund in your local currency at the original exchange rate.

Types of return fees are:

Fee	Description	Amount
Return Shipping Fee	You may be charged if: · You select a shipping/drop-off option that isn't free. · You return a heavy and/or bulky item. · You have an unusually high return rate.	Varies by item and/or the shipping method selected.
Late Fee	You may be charged a fee when you don't drop off or complete a carrier pickup on or before the "return by date".	20% of the item price for the first 30 days after the "return by date"; 100% of the item price afterwards.
Damage Fee	You may be charged a fee when you return an item that is damaged, missing parts, not in original condition, has tags removed or obvious signs of use for reasons not due to seller error.	Up to 50% of the item price.

To start a return, you can contact us at services@hiaaro.com. Please note that because we use a distributed warehouse, you will need to ask customer service for the most cost-effective return address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at services@hiaaro.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  services@hiaaro.com.